Privacy Policy
Last updated: March 9, 2026
Introduction
Storeify ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Software-as-a-Service (SaaS) platform, including our WhatsApp Business API integration.
By using Storeify, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
Information We Collect
1. Account Information
When you create an account, we collect:
- Name and email address
- Password (encrypted and hashed)
- Phone number (if provided)
- Company or business name
- Profile picture (if uploaded)
2. Business Data
To provide our services, we collect and store:
- Product information and inventory data
- Order details and transaction records
- Customer information (names, addresses, phone numbers)
- Delivery and shipping information
- Payment information (processed securely through third-party providers)
- Store settings and configuration
3. WhatsApp Business API Data
When using our WhatsApp Business API integration:
- Message templates and content
- Message delivery status and logs
- Customer phone numbers (for messaging purposes)
- WhatsApp Business API credentials (encrypted)
Important: We do not access the content of your WhatsApp messages. We only facilitate message delivery through the Meta WhatsApp Business API and track delivery status for operational purposes.
4. Usage and Technical Data
- IP address and device information
- Browser type and version
- Pages visited and features used
- Time and date of access
- Error logs and performance data
How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve our platform and services
- Order Processing: To process orders, manage inventory, and coordinate deliveries
- Customer Communication: To send order confirmations, delivery updates, and customer support messages via WhatsApp Business API
- Account Management: To manage your account, authenticate users, and enforce security measures
- Analytics: To generate reports, analyze business performance, and provide insights
- Support: To respond to your inquiries, provide customer support, and resolve issues
- Legal Compliance: To comply with legal obligations and protect our rights
- Security: To detect, prevent, and address fraud, security issues, and technical problems
Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
1. Service Providers
We may share data with trusted third-party service providers who assist us in operating our platform:
- Meta (WhatsApp Business API): For WhatsApp messaging services (subject to Meta's Privacy Policy)
- Cloud Hosting Providers: For data storage and infrastructure
- Payment Processors: For secure payment processing
- Email Service Providers: For transactional and marketing emails
- Analytics Services: For usage analytics and performance monitoring
2. Legal Requirements
We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement industry-standard security measures to protect your data:
- Encryption of data in transit (SSL/TLS)
- Encryption of sensitive data at rest
- Secure authentication and access controls
- Regular security audits and updates
- Role-based access control (RBAC)
- Regular data backups
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@storeify.com.
Data Retention
We retain your data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records for accounting and tax purposes
When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.
Third-Party Services
Our platform integrates with third-party services, each with their own privacy policies:
- Meta WhatsApp Business API: Meta Privacy Policy
- AWS (Amazon Web Services): For cloud infrastructure and storage
- Payment Processors: For secure payment handling
Children's Privacy
Storeify is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: